Burst Pipes From Freezing - Emergency Response Guide

Immediate Action (Next 5 Minutes)

1. Locate and shut off your main water valve

• Usually found near your water meter in a basement, crawl space, or outside on the home's foundation
• Turn the valve clockwise to stop water flow
• If you can't find it, turn off the supply at the meter and call your water company

2. Turn on all cold water taps

• This drains remaining water from the pipes and relieves pressure
• Leave them open for 5-10 minutes
• This prevents backflow and reduces damage

3. Assess the damage

• Look for water spraying, pooling, or dripping
• Take photos and video for insurance purposes
• Note the location and severity of any leaks

First 30 Minutes

4. Contain the water

• Place buckets or towels under leaks to contain water
• Move valuables away from the affected area
• Open cabinets to allow air circulation and prevent mold

5. Call a plumber

• Contact a licensed emergency plumber immediately
• Explain the situation clearly (burst pipe, freezing temperatures)
• Ask about their emergency response time
• Get a ballpark estimate if possible

6. Call your insurance company

• Report the damage immediately
• Take detailed photos and video for your claim
• Ask what documentation they need
• Get a claim number

Next 30-60 Minutes

7. Prevent further damage

• Increase heat in your home to 65°F (18°C) minimum
• Open cabinet doors to allow warm air to reach exposed pipes
• If the burst is outdoors, you may not be able to do much until a professional arrives

8. Document everything

• Write down the time you discovered the burst
• Note the temperature and weather conditions
• List any damage you can see (walls, floors, belongings)
• Keep receipts for any emergency supplies you purchase

9. Prepare for the plumber's arrival

• Clear access to the affected area
• Have your main water valve ready to show them
• Gather any information about your plumbing system you have
• Be ready to provide details about when you discovered the leak

Important: Do NOT

Turn the water back on until a professional confirms the pipe is repaired or the leak is contained

Leave the area unattended if water is actively leaking—continuous water damage gets exponentially worse

Try to repair it yourself without experience—improper repairs can lead to more damage and void your warranty

What Happens Next

A professional plumber will:

• Assess the extent of the damage
• Locate all affected pipes
• Recommend repair or replacement options
• Provide a written estimate
• Handle the repair safely and to code

Typical repair costs: $150–$400+ depending on the location and severity of the burst. Your homeowner's insurance may cover this, often with a deductible.

Prevention for Next Winter

• Insulate exposed pipes in unheated areas
• Drain outdoor hoses and shut off exterior water supplies
• Keep cabinet doors open during extreme cold
• Allow water to drip from faucets on sub-freezing nights
• Maintain consistent heating throughout your home