Privacy Policy

1. Information We Collect

We collect information you provide directly to us:

• Contact information (name, email, phone number, address)
• Service request details (issue type, urgency, photos)
• Location data (ZIP code, approximate location for service matching)
• Communication records between you and service providers

2. How We Use Your Information

We use the information we collect to:

• Match you with appropriate plumbing service providers
• Facilitate communication between you and providers
• Improve our Service and develop new features
• Send you service-related communications and notifications
• Protect against fraud and ensure platform safety

3. Information Sharing

We share your information with:

• Plumbing service providers (to fulfill your service request)
• Service providers who assist with our operations (hosting, analytics)
• Law enforcement when required by law

We do not sell your personal information to third parties.

4. Data Security

We implement appropriate security measures to protect your personal information. This includes encryption, secure servers, and regular security audits. However, no method of transmission over the Internet is 100% secure.

5. Data Retention

We retain your information for as long as necessary to provide our Service and fulfill the purposes described in this policy. You may request deletion of your data at any time.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications
• Withdraw consent where applicable

7. Cookies and Tracking

We use cookies and similar technologies to improve your experience, analyze usage patterns, and deliver relevant content. You can manage cookie preferences through your browser settings.

8. Children's Privacy

Our Service is not intended for children under 18. We do not knowingly collect information from children under 18.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending you an email.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at privacy@plumbersnearme.ai.