Privacy Policy

Last updated: October 2026

PlumberNearMe.ai ("we," "us," or "our") operates the website plumbernearme.ai. This Privacy Policy describes how we collect, use, store, and share your information when you use our AI diagnosis and plumber referral service. We are committed to protecting your privacy and complying with the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

1. Information We Collect

Information You Provide

When you use our service, you may provide the following information: your name, phone number, email address, property address or zip code, photos or videos of your plumbing issue, a written description of your plumbing problem, your preferred contact time, and your property type.

Photos taken on a phone often carry hidden metadata, including the GPS coordinates of where the photo was taken. When you add a photo, your browser shrinks and re-encodes it before sending it to us, which removes that metadata. When you add a video, your browser pulls a few still frames from it and sends only those frames, not the video file. The photo or frames are used for the AI diagnosis during that request and are not saved by us.

Information Generated by Our AI System

When you upload a photo or video or describe your plumbing issue, our AI diagnostic system processes that information to generate a diagnosis, urgency assessment, recommended service type, and estimated cost range. This AI-generated diagnostic data is stored separately from your personal information and is anonymized (all personally identifiable information is removed) before being used to improve our system.

Information Collected Automatically

We use Vercel Analytics, Google Analytics, and Ahrefs Analytics to collect standard usage data such as pages visited, time on site, referring URLs, and device type. We do not use session recording tools, and we do not use this data to identify individual users.

2. How We Use Your Information

We use the information you provide to diagnose your plumbing issue using AI, check whether your ZIP code is in our partner plumber's service area, share your contact information and issue details with that plumber (only if they cover your ZIP code) so they can follow up with you, send you notifications about your service request, and improve the accuracy of our AI diagnostic system over time using anonymized data.

3. How We Store Your Information

Your personal information (name, phone, email, address) is stored securely in our Supabase (PostgreSQL) database. This data is retained only as long as needed to handle your request and for reasonable business record keeping.

Anonymized diagnostic data (issue descriptions, AI diagnoses, service categories, city-level location) is stored as vector embeddings in our database. This data contains no personally identifiable information and is used to improve the accuracy of our AI system. Because it cannot be traced back to any individual, this anonymized data may be stored indefinitely.

4. Who We Share Your Data With

Our partner plumber: If your ZIP code is in our partner plumber's service area, we share your name, phone number, issue description, and location with that plumber so they can contact you and prepare for the job. If it is not, we do not send your request to any plumber.

AI processing providers: Your photos, still frames from your videos, and issue descriptions are sent to OpenAI for AI analysis. OpenAI processes this data according to their own privacy policy.

We do not sell your personal data. We do not share your information with advertisers, data brokers, or any third parties beyond what is described above.

5. AI Processing Disclosure

Our service uses artificial intelligence to analyze photos, videos, and text descriptions of plumbing issues. The AI generates a diagnostic assessment, urgency rating, and service recommendation. These AI-generated assessments are informational and are not a substitute for a professional, in-person evaluation by a licensed plumber. By using our service, you consent to this AI processing after checking the consent checkbox before submitting your request.

6. Your California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the following rights:

Right to know: You can request a copy of the personal information we have collected about you.

Right to delete: You can request that we delete your personal information. We will delete your contact details, uploaded media, and interaction records. Anonymized diagnostic data that cannot be traced back to you will not be deleted, as it does not constitute personal information.

Right to opt out of sale: We do not sell your personal information.

Right to non-discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise any of these rights, email us at contact@plumbernearme.ai. We will respond to verified requests within 45 days.

7. Cookies and Tracking

Vercel Analytics counts page views without cookies. Google Analytics runs without cookies until you choose; if you accept, it may set cookies, and Ahrefs Analytics also loads. If you decline, neither Google Analytics nor Ahrefs loads. You can change your choice with the cookie preferences link in the footer or through your browser settings.

8. Data Security

We use industry-standard security measures to protect your data, including encrypted connections (HTTPS), secure database hosting through Supabase, and access controls on our systems. No method of transmission or storage is 100% secure, but we take reasonable steps to protect your information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

10. Contact Us

If you have questions about this Privacy Policy or your data, contact us at contact@plumbernearme.ai.